Refund policy

We have a 30-day return policy for defective, damaged, or incorrect items. Since our products are made to order (print-on-demand), we are unable to accept returns for buyer's remorse, incorrect size selection, or change of mind.

To start a return, please contact us at boongeestore@gmail.com within 30 days of receiving your item, along with photos of the issue. In most cases, you will not need to send the item back — once your claim is approved, we will send a replacement or issue a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Because our products are custom made to order, we cannot accept returns for size exchanges, buyer's remorse, or items that no longer fit your needs. We also cannot accept returns on sale items or gift cards.

Exchanges
If you'd like a different size or design, please place a new order. Once your original return or replacement claim is approved, we can help arrange this together.

Refunds
We will notify you once your return or replacement claim has been reviewed, and let you know if it was approved. If approved for a refund, you'll be automatically refunded on your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at boongeestore@gmail.com.